We’re always on the lookout for the latest and greatest in fashion and lifestyle brands and are constantly excited to find something new. That’s why in your search for interesting and exciting lifestyle fashion, it is always good to buy from a company that truly understands your needs to have a great experience. DTLR VILLA is a one-stop-shop for all your lifestyle needs. You’re probably wondering why you should care about DTLR VILLA. Well, DTLR VILLA is a fashion-forward retailer where you can be sure that you’ll find exactly what you’re looking for every time. Are you worried if you can trust this online retailer with your bucks? To help you clear your doubts if DTLR VILLA is legit, just have a look at its company profile here.
About DTLR VILLA
DTLR, formerly Downtown Locker Room, is one of the world’s foremost lifestyle retailers in the fashion and lifestyle industry. Although DTLR Villa was founded in 1983 in Hanover, MD, it joined forces with Sneaker Villa Inc. in 2017 to form the world’s largest fashion chain. While fusing its passion for fashion, entertainment, and community empowerment, DTLR VILLA claims to own over 245 stores in 19 states and Washington, including 29 in Maryland. This retailer shop also claims that its store formats are designed to offer a high-energy atmosphere and a feel of an independent retailer. DTLR VILLA's core mission is "Better Together," whereby they claim to be the “PLUG for young, trendsetting multicultural audiences.”
Products and Services Offered by DTLR VILLA
As they accelerate their growth, DTLR VILLA continues to offer its customers the hottest and latest fashions including trendy footwear, apparel, and other accessories for men, women, and kids. You’ll find basketball, running, casual shoes, slides, and boots in the footwear sale sections. The apparel category includes dresses, skirts, tops, shorts, jackets, outwear, pants, sports bras, sweatshirts, hoodies, tights, leggings, underwear, and many more. Customers shopping at DTLR VILLA can also look forward to purchasing accessories such as facemasks, caps, hats, shoe care products, and bags. Some of the apparel and footwear brands featured in the DTLR VILLA inventory include Adidas, Timberland, Nike, Jordan, Levis, Ugg, Champion, Ethika, Odd Sox, Fila, Reebok, Puma, Mitchell, and Tommy Hilfiger.
DTLR VILLA Affiliate Program and Customer Service
The DTLR Affiliate Program allows customers to earn commissions on everything in its inventory, including designer sneakers, apparel, accessories, and much more. They claim to partner with Pepperjam, meaning that its affiliates receive prompt payments and the highest standard of services from DTLR. This affiliate program also offers customers opportunities such as a 6% commission on every sale generated using their affiliate link, a 30-Day cookie, exclusive affiliate promotions, and bonus earning opportunities. Besides making discounts through the DTLR affiliate program, customers who sign up for the company’s newsletter also receive exclusive promotions, latest releases, and events. DTLR VILLA customer service team is available Monday through Friday from 8 AM - 8 PM EST and on Saturday from 9 AM - 2 PM EST. However, the team is unavailable during holidays such as new year’s day, memorial day, independence day, thanksgiving day, Christmas eve, and Christmas day. In case of any query, customers can reach out to the team via email or contact number offered on its website.
Shipping and Payment Information
DTLR VILLA claims to automatically process the order placed as soon as they receive it. Therefore, they are unable to change or cancel your order. They also claim to take an average of 2 business days to process the order after placement before shipping it out all orders via USPS or UPS shipping companies from Monday through Friday from its warehouse in Pennsylvania. Typically, basic UPS shipping time ranges from 2 to 5 business days, while USPS will take 4 to 8 business days to ship your order. On the other side, UPS 2-Day takes approximately three business days, while UPS Next Day takes 2 business days to deliver. DTLR VILLA also ships out orders destined for Hawaii and Alaska, although the air shipping rates apply. They claim to only ship to the P.O. boxes if the order is under $125 and shipped via Economy, unlike for APO / FPO address orders whereby the customer must checkout out and pay with PayPal. Customers can also opt for the "Ship to Store" option, whereby they pick a store destination to have their orders shipped ground for FREE to a DTLR location. All “Ship to Store” orders must be picked up within 21 days upon store delivery. The company also offers free shipping to the 48 contiguous states for orders above $25, but the order value threshold may vary.
DTLR accepts Visa, MasterCard, American Express, Discover credit cards, and PayPal payment methods. They also allow customers “Buy Now, Pay Later” with Affirm financing options. However, they don’t accept international credit cards for payment.
Returns and Refund Policy
DTLR VILLA strives to offer 100% satisfaction, but if not satisfied with your purchase, they offer a 30 days return window from the date of the receipt to request a full refund of the purchased price. However, the returns are accepted for items in their new and unused condition with the original packaging along with tags and invoice attached. Upon receiving the returns to its warehouse, DTLR VILLA takes 48 hours to process and inspect it before approving a refund, which can take up to 10 business days to reflect into your card, depending on your bank. According to DTLR, orders paid with Affirm can only be returned via mail and not store returns. In case of wrong product delivery or the item arrives defective or damaged in transit, the customer must contact customer service within 5 days of receipt to have the problem resolved.