Online shopping has become a fundamental part of daily life for many people and the most important benefit is that it removes all the hassle of visiting stores, standing in queues to buy items, and paying cash on delivery. But when it comes to buying an electric appliance online, it can get a bit tricky. Not only are there thousands of products to choose from, but it’s easy to overlook the fact that not all online stores are legit. The good news is that with some preparation and a little advice, you can buy an electric appliance safely and easily online from genuine stores like AJ Madison. Is AJ Madison online store legit? Keep scrolling to find out!
About AJ Madison
Since its establishment in 2000, AJ Madison has grown to be a leadingauthorizeddealer of kitchen and home appliances from over 100 brands. The company brags about having three showrooms located in Brooklyn, DC Metro Area, and Miami, Florida, which cater to all of your appliance needs. AJ Madison asserts that its professional sales staff have product knowledge, including brand selection, product features, and appliance configurations, and they’re committed to making the customer’s shopping experience pleasant. It claims that these team members receive extensive training directly from its manufacturers.
AJ Madison also claims to work closely with its clients to develop a variety of design elements such as thoughtful space layouts and selecting the right appliances, whether in-stock or customized to fit the client’s needs.
Product and Services Offered by AJ Madison
Customers shopping at AJ Madison can pick from the thousands of appliances in stock based on category or brand. The appliance categories offered include cooking appliances, laundry, refrigerators, dishwashers & disposal, air conditioners & air quality, sinks & faucets, and other electrical accessories. The company asserts to carry major appliance brands such as LG, Faber, BOSCH, Electrolux, Carrier, Dacor, and many more. Additionally, they still offer outdoor kitchen appliances such as barbecue grills, food warmers, side burners, patio heaters, ice makers, and outdoor refrigeration appliances.
AJ Madison also provides educational buying guides, tips, and glossaries to help its customers through the selection and appliance purchasing process. Besides selling electrical appliances, AJ Madison offers appliance installation services nationwide for cooktops, wall ovens, microwaves, refrigerators with water dispensers or ice makers, and pro appliances, amongst others, at an additional charge.
Shipping and Delivery Option
AJ Madison claims to offer free shipping to some areas. However, the free delivery offer does not cover delivery to remote areas. They currently ship out to the continental U.S only, excluding Alaska, Hawaii, Canada, APOs, and PO Box addresses. The appliance delivery times outside of the New York metro area take 1 to 2 weeks, while within the New York metro area is 2 to 4 days. Still, this can differ depending on the shipping method and the size of the order delivered. For example, small items are delivered using UPS and FedEx, wherein orders delivered through UPS and FedEx Ground will arrive in 1-7 business days, while the Next Day Air Saver orders are delivered by 3.00 pm the following business day after shipment. On the other hand, orders shipped through Next Day Air and 2nd Day Air are delivered by 12 p.m the following business day and 2 days after shipment, respectively. Large items are freight shipped with a delivery timeframe of 1-2 weeks after dispatch. They are delivered through three tiers which include standard delivery, white glove, and in-home delivery.
Also, AJ Madison offers its customers the option of choosing their delivery date. For example, if you'd like your items delivered at a later date, you must reach out to them two weeks before the ship date, and if you need it delivered sooner, they can still accommodate you.
Payments and Price Matching
AJ Madison accepts payments from American Express, MasterCard, Visa, and Madison. They also allow customers to pay later through Affirm in bi-weekly installments at no extra fee. They also match a lower price from an authorized dealer. So, in the event you find a similar, in-stock item at a lower amount from an authorized retailer store or website, you should present the details of the competitor’s pricing for them to consider your price match request. This price must include all taxes, fees, and shipping costs, excluding the competitors’ bonus, special or free offers.
Warranty and Return Policy
They claim that all their products are fully insured. If you receive an item that is defective and not due to shipping damages, you must contact their customer support within 24 hours of receipt. And in case the item is defective after the first use, you must contact the manufacturer directly. You must contact the manufacturer within the first 30 days upon delivery receipt in the event of missing parts. Already installed or have attempted to be installed appliance cannot be returned. To qualify for a refund, the item must be in brand-new condition with all packaging and blank warranty cards enclosed in the original condition you received it. The duration and coverage of a product's warranty depending on the manufacturer.